The Propel Guide to EBT Theft in New York
My benefits were stolen off my EBT card. What can I do?
- Call the EBT Customer Service at 1-888-328-6399 immediately to report the card stolen and request a replacement card.
- You may be able to apply for replacement benefits from your state. If you meet the eligibility requirements, you can apply using one of the following forms:
- Form for NYC. Submit online or in-person
- Form for all other counties. Submit in-person, by mail, or via NYDocSubmit app.
What is EBT card skimming and phishing?
Skimming and phishing scams are on the rise. Scammers hide skimming devices on card machines to steal your EBT information and PIN as you swipe your card, or send fraudulent texts pretending to be the government.
Does Propel protect against EBT theft?
It is not possible for Propel to facilitate theft: we never save your EBT card number or PIN, and fully encrypt any data we do collect. We also never share or sell your information without your consent. To learn more about how we protect your data, please review our Privacy Policy.
This page was written based on official government sources, and has been edited for simplicity.
We work hard to ensure this information is accurate, helpful, and up-to-date. We welcome any corrections or feedback here.