The Propel Guide to EBT Theft in Texas

My benefits were stolen off my EBT card. What can I do?

1. Request a new card and PIN immediately. You can do this through the YourTexasBenefits mobile app, by phone at (800) 777-7328), or at a local benefits office. Note: If your physical EBT card was stolen, unfortunately, the benefits cannot be replaced. In this case, file a police report.
2. Fill out Form H1854, Affidavit for Unauthorized Use of Electronic Benefit Transfer Benefits. Important details:
   • You have 30 calendar days from the discovery of the theft to submit this form.
   • Make sure to fill out all details, including dates, amounts, and retailer/location for each fraudulent transaction.
   • Don't forget to sign the form.
   • Request a receipt and a copy of the form for your records.
3. Your state will review the information to determine your eligibility for replacement benefits within 2 weeks. Please note:
   • The review process may take longer, as the form goes through multiple departments.
   • You can only receive a maximum of two months' worth of your normal allotment, regardless of the amount stolen.
   • You are limited to two replacements per fiscal year.
4. To prevent future theft:
   • Keep your EBT card frozen when not in use.
   • Regularly check your transactions for any suspicious activity. Download the Propel App to monitor your transactions easily, and even get alerts for suspicious ones.

Note: TANF funds are treated like cash and cannot be replaced if stolen.

Sources and more information

• https://www.hhs.texas.gov/regulations/forms/1000-1999/form-h1854-affidavit-unauthorized-use-electronic-benefit-transfer-ebt-benefits
• https://www.hhs.texas.gov/services/financial/lone-star-card/lone-star-card-fraud-awareness-prevention
• https://www.reddit.com/r/foodstamps/comments/1e31c4f/stolen_benefits_process_texas/