Frequently Asked Questions

Eligibility

I don’t have food stamps. How do I apply?

Since Propel isn’t part of the government, we can’t help you apply through our app. Click “EBT in your state” in the menu above to learn more about applying in your state.

Who can use the app?

Anyone who is currently receiving benefits (like SNAP/food stamps, TANF/welfare, or SSI) on an EBT card can use the app. All you need is an Android device or iPhone/iPad and you can download the app for free. It’s that easy!

General

Does Propel work in my state?

Yes! Propel is available in all U.S. states and territories.

I didn’t get my benefits. What should I do?

There are a few reasons you might not get your benefits in a given month, but the most common ones have to do with a renewal or report.

See Why didn't I get a food stamp (EBT) deposit this month? for some common reasons people miss a deposit and steps you can take to figure out what's going on.

Help! I need food right now.

English: 1-866-3-HUNGRY Español: 1-877-8-HAMBRE(tel:1-877-842-6273)

Security

Is Propel safe?

We take data security and user privacy very seriously. We never share your personal details with anyone (we don’t even see them ourselves). Data is securely transmitted between your phone and the state system using the latest technology to ensure your security. You can review our Privacy Policy for more information.