Summary
- When you apply for SNAP, they will ask you for different documents proving your situation
- If you can't get them, that's okay — tell your caseworker, and they should help you
- Other options they have if you can't get a document is to do a "collateral contact" (they call someone to verify something) or let you submit a sworn statement
- Bottom line: you can get SNAP even if there are documents they ask for which you can't get. Don't give up.
What to do if SNAP asks you for documents you can't get
When you're applying for or renewing SNAP, caseworkers can ask for documents like a paystub or lease. But they should accept other proof if you can’t get the specific document they asked for.
Per federal rules, caseworkers also have a responsibility to assist you [1] to get the proof you need to complete for your SNAP application or renewal. If you have trouble getting a document, tell your caseworker you need help.
Example: if you're asked for a letter from a former employer stating that you no longer work there. If your former employer won’t give you a letter, your caseworker can accept what's called a "collateral contact" [2] — that's when someone outside your household (e.g. a social worker or neighbor) can verify that you lost your job.
Caseworkers can also accept a sworn statement from you (AKA a "self attestation") if no other proof is available. If you submit one, make sure you sign it and put the date.
For a few types of information, caseworkers can require specific documents, including immigration documents from non-citizens. If you need help getting these documents, ask an immigrant attorney or your your local legal aid organization for help.
