The Propel Guide to EBT Theft in New Mexico

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My benefits were stolen off my EBT card. What can I do?

Call the New Mexico EBT hotline number at 1-800-843-8303. Your state may require you to change your PIN, report your card stolen, and/or request a new card.

If your benefits were electronically stolen (e.g., through skimming or phishing) between October 2022–December 20, 2024, you may be eligible to apply for reimbursement. Call the number above to ask about your state's process.

Learn more about theft reimbursement.

What is EBT card skimming and phishing?

Skimming and phishing scams are on the rise. Scammers hide skimming devices on card machines to steal your EBT information and PIN as you swipe your card, or send fraudulent texts pretending to be the government.

Does Propel protect against EBT theft?

It is not possible for Propel to facilitate theft: we never save your EBT card number and never ask for your PIN. We also never share or sell your information without your consent. to learn more about how we protect your data, please review our Privacy Policy.

This page was written based on official government sources, and has been edited for simplicity.

We work hard to ensure this information is accurate, helpful, and up-to-date. We welcome any corrections or feedback here.