The Propel Guide to EBT Theft in Ohio

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My benefits were stolen off my EBT card. What can I do?#my-benefits-were-stolen-off-my-ebt-card-what-can-i-do

If your benefits were stolen, you should contact your County Department of Job and Family services. Your may be required to change your PIN, report your card stolen, and/or request a new card.

Ohio SNAP-recipients whose benefits were stolen can request a replacement Ohio Direction Card by calling 1-866-386-3071.

If your benefits were electronically stolen (e.g., through skimming or phishing) between October 2022–December 20, 2024, you may be eligible to apply for reimbursement. Learn more about your state’s process.

Learn more about theft reimbursement.

What is EBT card skimming and phishing?#what-is-ebt-card-skimming-and-phishing

Skimming and phishing scams are on the rise. Scammers hide skimming devices on card machines to steal your EBT information and PIN as you swipe your card, or send fraudulent texts pretending to be the government.

Does Propel protect against EBT theft?#does-propel-protect-against-ebt-theft

It is not possible for Propel to facilitate theft: we never save your EBT card number and never ask for your PIN. We also never share or sell your information without your consent. to learn more about how we protect your data, please review our Privacy Policy.

This page was written based on official government sources, and has been edited for simplicity.

We work hard to ensure this information is accurate, helpful, and up-to-date. We welcome any corrections or feedback here.