The Propel Guide To EBT In Hawaii

Download the Propel app to check your balance. Plus, stay on top of your benefits, find ways to earn & save, and more.

EBT = electronic benefits transfer.

EBT card = a card that looks and works like a debit or credit card but is loaded with food stamps and/or cash benefits. You can use it at stores that accept EBT.

You’ll get the Hawaii EBT Card once you’re approved for benefits.

Hawaii’s EBT customer service number is 1-888-328-4292.

To apply for food stamps, bring or send this form to your local office. Learn if you’re eligible for food stamps.

You’ll have to renew your food stamps before your certification period (the amount of time you’ll get food stamps) ends. For most Hawaii households without elderly (60+) or disabled people, that period is 12 months. For most Hawaii households with elderly (60+) or disabled people, that period is 24 months.

You’ll get a letter in the mail when it’s time to reapply. To be safe, you could also put a note in your calendar or wherever you keep important reminders.

To find out the easiest way to renew in your county, call your caseworker, local office, or the Hawaii SNAP hotline: 1-855-643-1643.

Hawaii sends out benefits on the 3rd and the 5th of every month, based on the first letter of your last name. Check the full deposit schedule to find out which day you’ll get your food stamps.

You should report:

• If anyone moves in or out of your household.
• Financial changes like income, rent, savings, or child support.
• Work changes. Does your household include an adult who doesn’t have a disability or a child (what the government calls an ABAWD)? Is this person required to work or train 20 hours/week? Then you should report if this person starts working or training less than 20 hours/week.

Most households have to report all changes no more than 10 days after they happen, but some don’t. Your caseworker can confirm which rules apply to your household. If you are moving, you should report your new address ASAP to make sure you don’t miss any important letters.

You can report changes online with a KOLEA account.

If you can’t find your EBT card, call the Hawaii EBT hotline as soon as you can: 1-888-328-4292.

Call the Hawaii EBT hotline number at 1-888-328-4292. Your state may require you to change your PIN, report your card stolen, and/or request a new card.

If your benefits were electronically stolen in or after October 2022 (e.g., through skimming or phishing), you may be eligible to apply for reimbursement. Learn more about your state’s process.

You can use food stamps to buy groceries, snacks, and seeds or plants that will produce food.

You can’t use food stamps to buy alcohol, tobacco products, vitamins, live animals, prepared foods, or any non-food household items.

WIC food packages typically include cereal, juice, eggs, milk, peanut butter, dried and canned beans, tofu, fruits and vegetables, and whole-wheat bread. WIC packages also include canned fish and cheese for breastfeeding moms, and baby food for babies.

Yes! Your EBT card can get you and your family discounted or free admission to museums, theme parks, zoos, aquariums, and more.

Once your child is born, your household size will increase. More household members = more benefits.

While you are pregnant, you can’t get more food stamps, but you can apply for Women, Infants, and Children (WIC) benefits.

WIC provides food and resources for pregnant women, new parents, and children up to 5 years old.

If you have a child who’s 18 or younger, you may qualify for cash assistance through the Temporary Assistance for Needy Families (TANF) program.

TANF provides monthly cash assistance to help families with children get by during tough times.

Check out this benefit finder tool and find out.