The Propel Guide To EBT In Washington

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The Washington Quest Card is Washington’s EBT card.

EBT = electronic benefits transfer.

EBT card = a card that looks and works like a debit or credit card but is loaded with food stamps (also known as SNAP benefits) and/or cash benefits. You can use it at stores that accept EBT.

You’ll get the Washington Quest Card once you’re approved for benefits.

Washington’s EBT customer service number is 1-888-328-9271.

The easiest way to apply for Basic Food benefits is online. If you’d rather apply in person, call your local office or Washington’s Customer Service Contact Center (1-877-501-2233) to find out how.

Learn if you’re eligible for food stamps.

You’ll have to renew your food stamps before your certification period (the amount of time you’ll get food stamps) ends. That period is 12 months for most Washington households.

You’ll get a letter in the mail when it’s time to reapply. To be safe, you could also put a note in your calendar or wherever you keep important reminders.

You can renew your benefits online with a Washington Connection account.

If you’d rather renew in person, call your caseworker, local office, or Washington’s Customer Service Contact Center (1-877-501-2233) to find out how.

Benefits are sent out depending on the date you applied for benefits and the date that your benefits were approved. For more information, visit Washington’s official EBT page.

Most households only have to report the following two changes twice a year (at the halfway point and when you recertify):

• When someone moves in or out of your household.
• Financial changes like income, rent, savings, or child support.

Most households need to report the following three changes no more than 10 days after they happen:

• When your household income goes over the monthly income limit. This could be because someone starts making more money or someone with income moves in.
• When an adult without a disability or a child (what the government calls an ABAWD) who was working or training 20 hours/week starts working or training less.
• The receipt of substantial lottery or gambling winnings. If you are moving, you should report your new address ASAP to make sure you don’t miss any important letters.

You can report changes online with a Washington Connection account.

If you can’t find your EBT card, call the Washington EBT hotline as soon as you can: 1-888-328-9271.

Call the Washington EBT hotline number at 1-888-328-9271. Your state may require you to change your PIN, report your card stolen, and/or request a new card.

If your benefits were electronically stolen in or after October 2022 (e.g., through skimming or phishing), you may be eligible to apply for reimbursement. Learn more about your state’s process.

You can use food stamps to buy groceries, snacks, and seeds or plants that will produce food.

You can’t use food stamps to buy alcohol, tobacco products, vitamins, live animals, prepared foods, or any non-food household items.

WIC food packages typically include cereal, juice, eggs, milk, peanut butter, dried and canned beans, tofu, fruits and vegetables, and whole-wheat bread. WIC packages also include canned fish and cheese for breastfeeding moms, and baby food for babies.

Yes! Your EBT card can get you and your family discounted or free admission to museums, theme parks, zoos, aquariums, and more.

Once your child is born, your household size will increase. More household members = more benefits.

While you are pregnant, you can’t get more food stamps, but you can apply for Women, Infants, and Children (WIC) benefits.

WIC provides food and resources for pregnant women, new parents, and children up to 5 years old.

If you have a child who’s 18 or younger, you may qualify for cash assistance through the Temporary Assistance for Needy Families (TANF) program.

TANF provides monthly cash assistance to help families with children get by during tough times.

Check out this benefit finder tool and find out.